Refund policy

We do not accept returns or exchanges unless the item you receive is defective, damaged, or incorrect. Please inspect your order upon arrival and contact us immediately at info@witchteessalem.com if there is an issue.

Damages and Issues
If your item is defective, damaged, or incorrect, email us at info@witchteessalem.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. We will review your claim and, if approved, provide a return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Refunds
Once we receive and inspect the returned item, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card company. If more than 15 business days have passed since your refund was approved, contact us at info@witchteessalem.com.

Contact
For all return inquiries, please reach out to: info@witchteessalem.com